Warranty Information

Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first.

“Under your New Vehicle Limited Warranty if your Ford vehicle is properly operated and maintained, and was taken to a Ford dealership for a warranted repair during the warranty period, then authorized Ford Motor Company dealers will, without charge, repair, replace, or adjust all parts on your vehicle that malfunction or fail during normal use during the applicable coverage period due to a manufacturing defect in factory-supplied materials or factory workmanship.”

“The remedy under this written warranty, and any implied warranty, is limited to repair, replacement, or adjustment of defective parts. This exclusive remedy shall not be deemed to have failed its essential purpose so long as Ford, through its authorized dealers, is willing and able to repair, replace, or adjust defective parts in the prescribed manner. Ford’s liability, if any, shall in no event exceed the cost of correcting manufacturing defects as herein provided and upon expiration of this warranty, any such liability shall terminate.”

Warranty by Model

E-Series Cutaway:
Bumper to Bumper: 3 years / 36,000 miles
Powertrain: 5 years / 60,000 miles
Safety Restraint System: 5 years / 60,000 miles
Corrosion (Perforation only): 5 years / Unlimited miles
Roadside Assistance Program: 5 years / 60,000 miles

Super Duty Pickup:
Bumper to Bumper: 3 years / 36,000 miles
Powertrain: 5 years / 60,000 miles
Safety Restraint System: 5 years / 60,000 miles
Corrosion (Perforation only): 5 years / Unlimited miles
Roadside Assistance Program: 5 years / 60,000 miles

Chassis Cab:
Bumper to Bumper: 3 years / 36,000 miles
Powertrain: 5 years / 60,000 miles
Safety Restraint System: 5 years / 60,000 miles
Corrosion (Perforation only): 5 years / Unlimited miles
Roadside Assistance Program: 5 years / 60,000 miles

Stripped Chassis:
Bumper to Bumper: 3 years / 36,000 miles
Powertrain: 5 years / 60,000 miles
Safety Restraint System: 5 years / 60,000 miles
Corrosion (Perforation only): 5 years / Unlimited miles

Transit Connect:
Bumper to Bumper: 3 years / 36,000 miles
Powertrain: 5 years / 60,000 miles
Safety Restraint System: 5 years / 60,000 miles
Corrosion (Perforation only): 5 years / Unlimited miles
Roadside Assistance Program: 5 years / 60,000 miles

Transit Models:
Bumper to Bumper: 3 years / 36,000 miles
Powertrain: 5 years / 60,000 miles
Safety Restraint System: 5 years / 60,000 miles
Corrosion (Perforation only): 5 years / Unlimited miles
Roadside Assistance Program: 5 years / 60,000 miles

F-650 / F-750:
Basic Warranty: 24 Months / Unlimited
ISB Engine: 24 Months / Unlimited
Gas Engine: 5-Year / 100,000 miles (or 4,000 hrs.)
Transmission: 36 months / Unlimited (on standard Trans only – optional Trans will vary)
Corrosion (Perforation only): 36 Months / Unlimited
Roadside Assistance Program: 24 Months / Unlimited

Ambulance Disclaimer

Your vehicle’s direct injection diesel engine and certain engine components are covered during the PowerStroke Diesel Engine Coverage Period, which lasts for five years or 100,000 miles, whichever occurs first.

Ford vehicles are suitable for producing ambulances only if equipped with the Ford Ambulance Prep Package. In addition, Ford urges ambulance manufacturers to follow the recommendations of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements).

Using a Ford vehicle without the Ford Ambulance Prep Package to produce an ambulance could result in elevated underbody temperatures, fuel over-pressurization, and the risk of fuel expulsion and fires. Such use also voids the Ford Bumper to Bumper Warranty and may void the Emissions Warranties.

You may determine whether the vehicle is equipped with the Ford Ambulance Prep Package by inspecting the information plate on the driver’s rear door pillar.

You may determine whether the ambulance manufacturer has followed Ford’s recommendations by contacting the ambulance manufacturer of your vehicle.

What is Not Covered?

Damaged Caused By:

abuse, competition, racing track use or other events
accidents, collision or objects striking the vehicle (including driving through a car wash)
theft, vandalism, or riot
fire or explosion
using contaminated or improper fuel/fluids
customer-applied chemicals or accidental spills
driving through water deep enough to cause water to be ingested into the engine
misuse of the vehicle, such a driving over curbs, overloading or using the vehicle as a permanent stationary power source

Damage Caused by Alteration or Modification

alterations or modifications of the vehicle, including the body, chassis, electronics or their components, after the vehicle leaves the control of Ford Motor Company
tampering with the vehicle, tampering with the emissions systems or with the other parts that affect these systems (for example, but not limited to exhaust and intake systems)
the installation or use of a non-Ford Motor Company part or software (other than a certified emissions part or software) or any part or software (Ford or non-Ford) designed for off-road use only installed after the vehicle leaves the control of Ford Motor Company, if the installed part fails or causes a Ford part to fail. Examples include, but are not limited to lift kits, oversized tires, roll bars, cellular phones, alarm systems, automatic starting systems and performance-enhancing powertrain components or software and performance “chips”. Your vehicle may allow, enable or facilitate the use of certain non-Ford Motor Company software. Ford is not responsible for the functionality of such software. Ford may disallow, discontinue or modify your ability to use such software at any time without prior notification or incurring any warranty or other obligation. Non-Ford Motor Company software may be governed by End User License Agreement or warranty provided by the software provider. For Ford Motor Company softwaresee End User License Agreement found in the Owner Manual.

Damage Caused by Use and/or the Environment

The New Vehicle Limited Warranty does not cover surface rust, deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the elements.
You, as the owner, are responsible for these items. Some examples are:

dings, dents
cuts, burns, punctures or tears
road salt
tree sap, bird and bee droppings
windstorm, lightening, hail
earthquake
freezing, water or flood
stone chips, scratches (some examples are on paint and glass)
windshield stress cracks. However, limited coverage on windshield stress cracks will be provided for the first 12 months or 12,000 miles (which ever occurs first), even though caused by use and/or exposure to the elements.

Maintenance/Wear

The New Vehicle Limited Warranty does not cover: (1) parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. See your Owner’s Manual. Some examples of maintenance and normal wear are:

oil changes
oils, lubricants,other fluids
oil/air filters
tire rotation/inflation
cleaning/polishing
clutch linings
wiper blades*
wheel alignments and tire balancing*
brake pad/lining*

* Ford will replace or adjust certain maintenance items when necessary,
free of charge during a limited period:

Wiper blade replacements will be provided during the first six months in service, regardless of miles driven.
Wheel alignments and tire balancing will be provided during the first 12 months or 12,000 miles in service, whichever occurs first.
Brake pad/lining replacements will be provided during the first 12 months or 18,000 miles in service, whichever occurs first.

SYNC Hands-Free Communications and Entertainment System

If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty does not cover repairs under certain conditions, such as failure to provide proper installation environment. The New Vehicle Limited Warranty does not cover repairs of certain damage or loss, such as:

Loss of personal recording media, software or data

Loss, change, or discontinuation of functionality because of:
• system updates to Ford Motor Company software or lack of compatibility with non-Ford Motor Company electronic devices
• non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• lack of network coverage or availability

Damage caused by:

abnormal use such as insertion of foreign objects, fluid spillage
unauthorized modification to alter functionality or capability
computer or internet viruses, bugs, or malware, such as worms, Trojan Horses, cancelbots
installation of unauthorized software, peripherals and attachments
unauthorized, unapproved and/or incompatible repairs, upgrades and modification
the defective function or obsolescence of your cellular phone or digital media device (for example, inadequate signal reception by the external antenna, viruses or other software problems)

Tire Wear or Damage

The New Vehicle Limited Warranty does not cover normal wear or worn out tires. Tires will not be replaced (unless required by a warranty repair) for wear or damage including:

tire damage from road hazard such as cuts, snags, bruises, bulges, puncture, and impact breaks
tire damage due to under or over inflation, tire chain use, racing, spinning (as when stuck in snow or mud), improper mounting or dismounting, or tire repair

Other Items or Conditions Not Covered

The New Vehicle Limited Warranty does not cover:

vehicles that have had the odometer disconnected, altered, or inoperative for an extended period of time with the result that the
actual mileage cannot be determined
vehicles that have ever been labeled or branded as dismantled, fire,
flood, junk, rebuilt, reconstructed, or salvaged; this will void the New Vehicle Limited Warranty
vehicles that have been determined to be a total loss by an insurance company; this will void the New Vehicle Limited Warranty
converted ambulances that are not equipped with the Ford Ambulance Prep Package, see important information about ambulance conversions
(page 34)
Aftermarket parts or components, sometimes installed by Ford Motor Company or an authorized Ford dealership, may not be covered by the
New Vehicle Limited Warranty. Any damage caused to Ford components due to the failure of aftermarket parts (other than a certified emissions part) is not covered.

ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside Assistance Program (unless you are driving a daily rental unit). Under this program,

Ford will cover:

Towing to the nearest Ford Motor Company dealership, or towing to your selling dealership if within 35 miles of the disablement
• Flat tire change (vehicle must have useable spare)
• Fuel delivery (limited to two occurrences in a 12-month period up to 2 gal. gas, 5 gal. diesel)
• Jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winch out services: includes pulling a vehicle within 100 feet of a paved or county maintained road. No recoveries.

The Roadside Assistance Program is separate from the New Vehicle limited Warranty. It begins at the warranty start date and lasts for five
years or 60,000 miles (whichever occurs first). If you need towing beyond the five years or 60,000 miles (whichever occurs first) period, Ford can arrange roadside assistance and charge your credit card. If the reason for the vehicle disablement is later found to be covered by another Ford warranty, Ford will provide a refund for the tow charge under the other warranty, through the dealership.

For emergency roadside assistance, call 1-800-241-3673, 24 hours
a day, 365 days a year.

Ford Rent-A-Car (FRAC) and Dealer Daily Rental (DDR) vehicles that must be towed because a covered repair failed during the warranty
coverage period, Ford will cover towing to the nearest Ford Motor Company dealership.

Ford Motor Company reserves the right to modify or discontinue Roadside Assistance at any time. Certain restrictions apply to Roadside
Assistance benefits. Call 1-800-241-3673 for further details.